At Calo Route, we’re committed to getting your adventure-ready gear to you as quickly and efficiently as possible. Please read our shipping policy carefully before placing your order.
1. Payment Method
We currently offer Cash on Delivery (COD) only. Please ensure someone is available at the delivery address to receive the package and make full payment at the time of delivery.
2. Order Processing
Orders are typically processed within 1–2 business days after confirmation. During peak seasons or promotional periods, processing times may be slightly extended.
3. Delivery Time
Delivery times vary based on your location:
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Urban areas: 3–5 business days
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Remote or rural areas: 5–7 business days
Please note: Delivery times are estimates and may be affected by factors beyond our control, such as weather or logistical delays.
4. Shipping Charges
Shipping fees, if applicable, will be clearly stated at checkout before you confirm your order. We may offer free shipping on select products or during promotional events.
5. Delivery Attempts
Our courier partner will attempt to deliver your package to the address provided. If the delivery is unsuccessful due to unavailability or refusal to accept the package, the order may be cancelled.
6. Address Accuracy
Please ensure that all shipping details are accurate when placing your order. Incorrect or incomplete addresses may result in delays or undelivered packages.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery. Be sure to include your order number and a clear description or image of the issue. We’ll work to resolve it as quickly as possible.
Need Help?
If you have questions about your order or shipping, feel free to reach out to our support team at [email protected].